Hospital Policies

Waiting Room Policy: For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area. All cats must be presented in an appropriate cat carrier or on a leash. Appointments: To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time. Telephone: Our doctors generally do not accept telephone calls while seeing patients. Our professional staff is trained to take your calls and relay pertinent information to your doctor. All calls will be returned as soon as possible either by our staff or the doctor. Estimates: Written estimates will be provided upon request. We do not give price quotes over the phone unless you are an established client. You may stop in during regular business hours to request estimates or an estimate can be emailed to you. Prescription requests from online pharmacies: Dr. PAWS will not fax, email, or call in prescriptions to online or discount pharmacies. We cannot verify the authenticity of their medications or guarantee the efficacy of these products. Many manufacturers will not stand behind these products or offer treatment reimbursement if complications from use of these products arise. Written prescriptions will be given to clients at their request. Click here to see what the FDA has to say about online pet pharmacies. link: www.fda.gov/ForConsumers/ConsumerUpdates/ucm048164.htm Payment: Our fees are within the customary range for northeast PA and reflect the level of care your pet will receive. Payment in full is expected when services are rendered. We accept cash, personal checks, Visa, Mastercard and Discover.